The store runs well when you are standing in it. That is the quiet worry almost every operator has and almost nobody sells against directly. It is the one this was built to answer.
Why it exists
I built this because I was the software.
The weekly meeting lived in a notebook. The goals were on a whiteboard that got wiped. The shift talk was in a group text nobody could search. Temperatures were on a clipboard in the back, and the only reason they were right was that somebody remembered. Take a day off and you could see it the next morning.
None of that is a scheduling problem. It is a variance problem. The standard was resident in one person's head, and it left the building when he did.
What that turned into
A lineup that puts every teammate at a station and a time, so the shift has a shape before it starts. Checklists pinned to a station and a time, so an opening is the same opening whoever runs it. Temperature rounds with a range that alerts, so 41°F gets acted on at 41 and not at 45. An audit binder in one tap, so the record exists before an inspector asks for it.
Those are one thing, not four: a way to make an operating standard executable and recorded instead of remembered.
Who is accountable
FlowState QSR is built and run by Connor Grindstaff. Seven stores, and this software runs in them every day.
That has a practical consequence worth knowing before you buy. Support questions, billing questions and security questions all reach the person who wrote the code. There is no tier one. If something is broken you are not explaining it to somebody whose job is to file it.
The address is support@flowstateqsr.com.
What a company this size cannot do
Saying this now is more useful than you finding it out in month two.
- No SOC 2 report. We have not been through that audit. If your procurement process requires one, this is not a fit yet, and it is better to know today.
- No contractual uptime SLA. The service is provided as-is and as-available, as the terms say.
- No implementation team. Setup is self-serve and takes minutes. If you want it walked through, you get the operator who built it rather than an onboarding specialist.
- No sales team. Nobody is going to call you. For some buyers that is a drawback, and it would be dishonest to file it under features.
The seven stores this runs in are my own. There are no named reference customers on this site, because there are none I can quote honestly yet. When there are, they will be named and quoted rather than described.
What it costs
$189 per location, per month. Unlimited users, because charging by the teammate in an industry with this much turnover bills an operator for hiring.
The price is published rather than quoted, and there is a 30-day money-back guarantee on a store's first purchase: tell us inside 30 days that it is not working and we refund the first charge in full, the same business day, without asking why.
If you are evaluating this for a group
Ask. A direct answer is faster than a questionnaire, and it comes from the person who can actually change the product. Trust, security and your data covers what happens to your records, what you can take with you, and what is not in place yet.