Support

Most questions are answered below. If you are still stuck, email us.

Frequently asked questions

How do I sign in?

FlowState QSR uses a store number, not an email address. On the sign-in screen enter your store's number, your username, and your password. Your username is usually your first initial + last name (for example, jsmith). If you don't know your store number, ask any leader on shift, and it's also on your schedule.

I forgot my password.

Any leader can reset it in seconds from Team → your name → Reset password. You'll sign in with the temporary password and then choose a new one.

How do I join my store's team?

A leader creates your account under Team → Add person, then gives you your store number, username, and a temporary password. Joining an existing store is free, and you do not need a subscription.

How do I create a new store?

On a fresh install, tap Set up your store on the welcome screen. Choose a plan, complete the purchase, then name your store and create your owner login. You'll be signed in as the owner right away, and your team signs in with the store number you're given.

How do I manage or cancel?

Bought on the web? Use the billing link in My Account, or email billing@flowstateqsr.com. Bought in the iPhone app? Manage it under your Apple ID → Subscriptions. The Android app is installed from us and billed on the web, so cancel the same way as a web plan. If you bought through Google Play, manage it in your Play account. Cancel any time. You keep access through the period you paid for. A web Monthly or Annual plan has a 30-day money-back guarantee, processed the same business day, as written in our terms.

I paid and my store was not created.

Wait a minute and open Set up your store again. If you paid in the iPhone app, tap Restore purchase. If you paid on the web, check the email Stripe sent you and write billing@flowstateqsr.com with that receipt.

How do I turn notifications on or off?

Notifications are opt-in. You can change them in the app under your account settings, or in the iOS Settings app under Notifications → FlowState QSR.

How do I delete my account or data?

Your account is administered by your store's operator. Ask a leader to remove your account, or email us and we'll help. See our Privacy Policy for how data is handled.