Support

Need a hand with FlowState QSR? We're happy to help. Most questions are answered below — if you're still stuck, email us and we'll get back to you.

Frequently asked questions

How do I sign in?

FlowState QSR uses a store number, not an email address. On the sign-in screen enter your store's number, your username, and your password. Your username is usually your first initial + last name (for example, jsmith). If you don't know your store number, ask any leader on shift — it's also on your schedule.

I forgot my password.

Any leader can reset it in seconds from Team → your name → Reset password. You'll sign in with the temporary password and then choose a new one.

How do I join my store's team?

A leader creates your account under Team → Add person, then gives you your store number, username, and a temporary password. Joining an existing store is free — you do not need a subscription.

How do I create a new store?

On a fresh install, tap Set up your store on the welcome screen. Choose a plan, complete the purchase, then name your store and create your owner login. You'll be signed in as the owner right away, and your team signs in with the store number you're given.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. To view, change, or cancel a plan, open the iOS Settings app, tap your name, tap Subscriptions, and select FlowState QSR. Cancelling stops future renewals; you keep access through the end of the current period.

I bought a subscription but my store wasn't created.

Give it a moment and try again from the setup screen — confirmation of a purchase can take a few seconds. If it still doesn't complete, use Restore purchase on the setup screen, or email us with your Apple receipt and we'll sort it out.

How do I turn notifications on or off?

Notifications are opt-in. You can change them in the app under your account settings, or in the iOS Settings app under Notifications → FlowState QSR.

How do I delete my account or data?

Your account is administered by your store's operator — ask a leader to remove your account, or email us and we'll help. See our Privacy Policy for how data is handled.